Who are considered end users in a systems development context?

In a systems development context, end users are defined as individuals at all levels within the organization who will interact with or benefit from the system being developed. This includes not just IT personnel or managers, but also staff in operational roles who utilize the system to perform their everyday tasks. Involving a broad range of users in the development process ensures that the system meets the actual needs and requirements of those who will be using it.

The significance of including end users in the development phase lies in their unique insights and practical experiences, which can inform design decisions and enhance user acceptance once the system is implemented. Engaging end users helps identify necessary features, usability concerns, and potential barriers to implementation, ultimately leading to a more effective and user-friendly system.

Others might suggest that only certain levels of staff, such as managerial personnel or external clients, are considered end users, but this undermines the extensive user base that can provide valuable feedback throughout the development process. A more inclusive perspective fosters collaboration and results in a system that is truly aligned with the organization's goals and user needs.